Identity verification, often called KYC (Know Your Customer), is a standard process used by platforms like OKX to ensure user security, comply with financial regulations, and unlock advanced trading features. This guide provides a step-by-step walkthrough of the verification process.
Why Verify Your Identity?
Completing identity verification offers several key benefits:
- Enhanced Security: Protects your account from unauthorized access and potential fraud.
- Higher Limits: Increases your withdrawal and trading limits significantly.
- Full Platform Access: Grants access to a wider range of services, including advanced trading tools, staking, and exclusive promotions.
- Regulatory Compliance: Helps the platform adhere to global Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws.
Preparing for Verification
A smooth verification process depends on proper preparation. Have the following items ready before you begin:
A Valid Government-Issued ID: Ensure your ID is not expired. Accepted documents typically include:
- National ID card
- Passport
- Driver's license (check if accepted)
- A Stable Internet Connection: A poor connection can disrupt the photo upload or live check process.
- A Well-Lit Environment: You will need to take clear photos of your documents and potentially complete a facial recognition scan. Avoid shadows and glare.
- A Mobile Phone or Email: You will need access to your registered phone or email to receive verification codes.
Step-by-Step Verification Process
Step 1: Log In to Your Account
Access the official OKX website or open the mobile app. Log in using your credentials. If you are a new user, you will need to complete the registration process first.
Step 2: Navigate to the Verification Section
- On the Website: Find your account profile icon, usually in the top right corner. Click it and look for an option labeled "Verification," "Identity Verification," or "KYC."
- On the Mobile App: Tap the profile icon, often located in the bottom navigation bar or top left. Then, select "Verification" or "KYC" from your account menu.
Step 3: Choose Your Verification Level
OKX typically offers tiered verification levels with increasing benefits.
- Basic Verification (Level 1): Requires submitting personal details like your full name, country of residence, and ID number.
- Advanced Verification (Level 2): Requires uploading images of your ID document and completing a facial recognition check. This level unlocks higher limits.
Select the level you wish to complete. It is recommended to complete Advanced Verification for full platform access.
Step 4: Submit Your Information
Follow the on-screen instructions carefully for your chosen level.
- For Basic Verification, accurately fill in all required text fields. Double-check that the information matches your ID document exactly.
For Advanced Verification:
- Document Upload: You will be prompted to take photos of the front and back of your ID. Ensure the images are clear, all details are legible, and there is no glare.
- Facial Recognition: You will be guided through a quick live check. This usually involves turning your head or blinking to prove you are a real person present for the verification. Follow the prompts in a well-lit room.
Step 5: Submit and Wait for Approval
Review all the information you have provided for accuracy. Once submitted, your application will be reviewed. Approval is often automated and can take anywhere from a few minutes to several hours. You will receive a notification upon completion.
Troubleshooting Common Issues
- Verification Failed: This is often due to blurry ID photos, information mismatches, or issues during the facial recognition step. Double-check your submitted data against your physical ID, ensure top-quality photos, and try the facial scan again in better lighting.
- Long Approval Time: During periods of high demand, reviews may take longer. If it takes more than 24 hours, you should 👉 contact customer support for assistance.
- Document Not Supported: Confirm the list of accepted identity documents on OKX's official website or help center. Use only the documents specified.
- Facial Recognition Errors: Ensure you have given the app permission to use your camera. Perform the scan in a brightly lit environment without sunglasses or hats, and ensure a stable internet connection.
Frequently Asked Questions
Is my personal data safe during KYC?
Reputable platforms use robust encryption and security protocols to protect user data. They typically have strict privacy policies governing how your information is stored and used, solely for verification and security purposes.
Can I change the information after verification?
It is usually difficult to change core information like your name or ID number after verification, as it is tied to your identity. If you must make a change, you will need to 👉 reach out to support directly for guidance.
What if I don't want to verify my identity?
While you may be able to use some basic features, your account functionality will be severely limited. You will not be able to withdraw funds or access advanced trading products and higher limits.
Why was my verification rejected?
Rejections commonly occur due to incorrect information, poor photo quality, or suspected use of fraudulent documents. Carefully review the requirements and try again. If problems persist, contact support.
Is verification mandatory for all users?
Yes, to access the full suite of trading and financial services—especially withdrawals—completing identity verification is a mandatory requirement for regulatory compliance.
Can I use my passport if I don't have a national ID?
In most cases, yes. A passport is widely accepted as a primary form of identification for KYC processes on global platforms like OKX.
Key Tips for a Smooth Process
- Accuracy is Key: The information you provide must perfectly match the details on your government-issued ID.
- Quality Over Speed: Take clear, well-lit photos of your documents. Avoid any glare or shadows that could obscure text.
- Be Prepared: Have your physical ID and a charged phone nearby before you start the process.
- Read Carefully: Pay close attention to the instructions provided at each step of the verification journey.