We are pleased to introduce OKX SERVIÇOS DIGITAIS LTDA., the dedicated entity serving residents of Brazil. This new structure provides a platform specifically designed for our Brazilian users, offering complete local customer support and the ability to deposit and withdraw Brazilian Real (BRL) directly. These updates are designed to make your digital asset transactions smoother and more convenient.
Key Changes and Required Actions
As part of this migration to the new local entity, it is essential that users only hold tokens that are available within this new structure. If you currently hold tokens that are not supported locally, you must take one of the following two actions before the migration date:
- Convert the unsupported token into a locally available token.
- Withdraw the unsupported token to an external wallet.
If no action is taken before the migration, any locally unavailable tokens will be frozen. You will retain the ability to withdraw these frozen assets to an external wallet at a later time, but you will not be able to trade them on the platform.
Preparing Your Account for the Transition
To ensure a seamless transition, please complete the following steps by the deadline specified in the email sent to your registered address:
- Set to "No Margin" Mode: Adjust all your Trading accounts and subaccounts to "No Margin" mode.
- Complete Identity Verification: Finalize any pending identity verification processes.
- Close Active Positions: Take a moment to close all margin positions, as well as any open positions in perpetual swaps, futures, and options contracts.
- Redeem Funds: Withdraw all funds from Grow products, including Earn, Loan, and Jumpstart.
Failure to complete these steps will result in your account being frozen. Importantly, even if your account is frozen, you will retain full access to withdraw your funds at any time.
Maximizing Your Updated Trading Experience
This update is designed to provide a more tailored and efficient service for the Brazilian market. With local currency support and dedicated customer service, managing your digital assets is now more integrated into the local financial ecosystem. To get the most out of these new features, ensure your portfolio aligns with the supported tokens and that your account is fully prepared for the upgrade.
👉 View the complete list of supported assets
We are excited about this new chapter and look forward to continuing to be a trusted part of your digital asset journey.
Frequently Asked Questions
What is OKX SERVIÇOS DIGITAIS LTDA.?
It is the new dedicated legal entity for OKX users residing in Brazil. It offers a localized platform with support for BRL deposits/withdrawals and full local customer service.
What happens if I don't convert or withdraw an unsupported token?
If you take no action before the migration, any tokens not available on the local entity will be frozen in your account. You will still be able to withdraw them to an external wallet, but you will not be able to trade them on the OKX platform.
Why do I need to close my margin and futures positions?
As part of the account migration process to the new Brazilian entity, all complex trading positions must be settled. This ensures a clean and safe transition of your account and assets to the new local platform structure.
Will I lose access to my funds if my account is frozen?
No. Even if your account is frozen for non-compliance with the preparatory steps, you will retain full permission and access to withdraw all of your funds to an external wallet at any time.
How do I know which tokens are supported?
A full list of digital assets available on the local Brazilian platform has been provided by OKX. It is crucial to review this list to manage your holdings accordingly before the migration date.
What is the deadline to complete these actions?
The specific deadline for completing these required actions is unique to each user and is communicated in the official email sent to your registered email address. Please check your inbox for this critical information.