When depositing cryptocurrency from third-party exchanges or self-custodied wallets, you will need a deposit address and sometimes a Tag, Memo, or Comment—depending on the specific asset. This guide covers the steps to locate these essential details for both the OKX mobile app and web platform.
What Are Deposit Addresses and Tags/Memos?
A deposit address is a unique string of characters that identifies your wallet for receiving funds. Some cryptocurrencies, like XRP or XLM, require an additional identifier—often called a Tag, Memo, or Comment—to ensure the deposit reaches the correct account. This extra layer helps exchanges distinguish between users since multiple customers may share a single centralized deposit address.
Using the correct combination of address and tag is critical. Mistakes can lead to delays or permanent loss of funds.
Finding Your Deposit Details in the Mobile App
Follow these steps to locate your deposit address and memo in the OKX app:
- Open the OKX app and tap Deposit Crypto.
- Select the Cryptocurrency you wish to deposit.
- Choose the correct Deposit Network. It must match the withdrawal network used by the sender.
- You will now see your Deposit Address and, if required, the Tag/Memo/Comment.
A deposit reminder will appear if a Tag/Memo is necessary. Read and confirm it to proceed.
You can copy the details individually or use the share option to safely send them. Always double-check that both the address and tag are correct before initiating a transfer.
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Locating Deposit Information on the Web
To find your deposit address using the OKX website:
- Log in to your account and navigate to Assets > Deposit.
- Select the desired cryptocurrency.
- Choose the appropriate deposit network.
- Your unique deposit address and memo (if applicable) will be displayed.
As with the app, a reminder will prompt you if a Tag/Memo is required. Copy both pieces of information accurately to avoid errors.
Important Notes for Safe Deposits
- Always confirm that the withdrawal network on the sending platform matches the deposit network on OKX.
- Not all currencies or networks require a Memo or Tag. If one is provided, you must include it.
- Copy and paste the address and tag directly whenever possible to prevent typos.
- Do not send unsupported assets to your OKX deposit address, as this may result in a permanent loss of funds.
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Frequently Asked Questions
What happens if I forget to include the Memo/Tag?
If you send funds without the required memo, the transaction may not be credited to your account. You will need to contact support with proof of the transaction to recover your assets, which can be a time-consuming process.
Is the deposit address the same for every cryptocurrency?
No, each cryptocurrency has its own unique deposit address. Even different networks for the same asset (like ERC-20 vs. BEP-20 for USDT) require separate addresses.
Can I reuse the same deposit address?
While you can often reuse addresses for Bitcoin and similar currencies, it is recommended to use a new address for each transaction for enhanced privacy. For some other currencies, addresses may change periodically for security reasons.
How long does a deposit usually take?
Deposit times vary based on network congestion. Bitcoin transactions can take from 10 minutes to over an hour, while Ethereum and other networks may confirm within seconds to minutes.
What should I do if my deposit hasn’t arrived?
First, check the transaction ID on a blockchain explorer. If it shows multiple confirmations but your balance hasn’t updated, contact OKX support with the relevant details.
Do I need a Tag/Memo for Bitcoin deposits?
No, Bitcoin deposits only require a destination address. Tags/Memos are typically used for certain altcoins like XRP, XLM, EOS, or BNB.